Beaverton Patient Services Coordinator
- Salary Range: $13.97 - $16.29
- Hours: 40 hours per week
- Department: NUNM Health Centers
- Closing Date: Open until filled
Responsible for providing customer service and support for all health center operations. Providing support for doctors, practitioners and students regarding patient care, including front office duties patient check-in, appointment scheduling, cashiering, phone reception, insurance verification and back office duties such as ordering supplies, schedules, tracking expenses and clinic data.
Must be able to work flexible work hours that may include weekends and evening hours and attend required trainings and meetings. Must be able to work at the Beaverton location and the NUNM campus office as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain a clean, safe and professional atmosphere throughout the health center in a manner that is consistent with the mission of the University.
Responsible for ordering and managing inventory for supplies and medical equipment.
Provide patient check in and scheduling services through the EMR (Electronic Medical Records system) and ensure that patient registrations, insurance information, consent and patient demographics are up to date.
Verify insurance coverage benefits, accurately enter insurance data into EPIC.
Provide patient cashiering services by calculating, collecting and processing payments for all services. Prepare and reconcile nightly deposits, end of day reports.
Ability to answer a high call volume of calls efficiently in order to screen and route calls in an accurate, timely and professional manner. Responsible for regular retrieval and prompt return of calls forwarded to the voicemail system throughout the work shift to ensure quality customer service.
Provide direct support for doctors, practitioners, and students regarding clinic services, materials and patient care.
Provide detailed information to patients regarding natural medicine (Naturopathy, Classical Chinese, Hydrotherapy, Massage and Bodywork), laboratory services, Medicinary offerings, and support to patients, students, doctors and practitioners by answering questions and directing individuals to appropriate staff. Maintain and share provider specialties while assisting a patient to select a provider.
Process, track and file paperwork like referrals, medical records and lab results.
Assist with some laboratory services duties. Ensure paperwork is complete and samples are appropriately labeled and packaged for pick-ups. Coordinate with couriers for pick-ups and drop-offs.
Assist with vaccine inventory, ordering, storage and usage tracking.
Identify and participate in promotional events for the community health centers.
Maintains high level knowledge of and ability to apply federal HIPAA and OSHA regulations in relation to all patient management and clinic support.
Attend all trainings and meetings as required by the Health Center and NUNM.
Other duties and responsibilities as assigned by the manager.
Associate’s degree from two-year college or technical school required and four or more years of medical office experience; or equivalent combination of education and experience.
Knowledge of MS Office programs required.
Knowledge of and experience with medical insurance preferred.
English/Spanish bilingual preferred.
Ability to use and answer a multi-line phone system efficiently and screen and route calls in an accurate, timely and professional manner.
Have working knowledge of office machines i.e.: fax, copier, etc.
Familiarity with basic accounting concepts. Strong cash handling skills to include: balancing cash drawer, accurate charge of services, preparing nightly deposits and daily cash reports and counting back change to customers
Knowledge of MS Office applications and accurate data entry skills.
Ability to learn / utilize the health center’s scheduling and billing software EPIC.
Must possess strong interpersonal communication skills, conflict resolution and professional diplomacy when interacting with doctors, clinical supervisors, students, patients and co-workers.
Ability to multitask in a calm, positive and professional demeanor in a fast paced office environment.