Student Success Coordinator


  • Salary Range: $20 per hour
  • Hours: 30 hours per week
  • Department: Student Affairs
  • Closing Date: Open until filled


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To support the Director of Student Success and the Dean of Students with student support and access services, including but not limited to testing administration, disability accommodation coordination, day-to-day operations of the office and serving as a liaison to foster relations with faculty, offices and departments throughout the university.



 General Responsibilities:

  • Assist in the development of the Student Life budget and participate in department budget planning and management.
  • Fosters strong relationships with key offices including admissions, career services, financial aid, registrar, student life, counseling services, and with key external constituents.
  • Assist in developing institutional plans and policies designed to foster an effective learning environment and offer a high level of care and customer service.
  • Support the Director of Student Success in advising students who are at risk or potentially at risk academically with basic knowledge of institutional policies including but not limited to add/drop dates, processes for leave of absences or withdraws, requesting tutors, etc.
  • Refer students to appropriate student services for tutoring, counseling, academic advising, and follow-up to ensure that students have obtained support services.
  • Assist in the maintenance of student files and records in accordance with federal, state and local laws.
  • Participate in the Persist & Thrive (P&T), Internet Technology Team (ITT) and other committee and team assignments as designated by the Director of Student Success.


Testing Center

  • Oversee the administration of exams for students being provided academic accommodations or who have been given permission to take a make-up exam in the Testing Center.
  • Tracking, organizing, and administering of Testing Center policies, qualitative and quantitative statistics.
  • Maintain test security to ensure confidentiality and integrity of test materials by enforcing the rules of the Testing Center to all examinees
  • Prepare documentation of cheating or dishonesty to assist in student discipline process.
  • Inventory exams and coordinate with faculty support offices to obtain needed exams. Returning testing materials to the appropriate instructors, or other university administrators, in a timely manner.
  • Assist in the development of testing schedules that fit the needs of staff, faculty, and students.
  • Organize, prepare, and administer exams taken in the Testing Center.

Disability Services Responsibilities:

  • Assist the Director of Student Success with the administration and processing of student accommodations.
  • Oversee and coordinate academic accommodation testing with Testing Center
  • In collaboration with the Director of Student Success, train and advise the admission department, faculty, and staff regarding student disability services, accommodations, and legal requirements.
  • Collaborating with appropriate faculty and staff, oversee the implementation of accommodations.
  • Maintain professional training regarding legal requirements of disability services to support the Director of Student Success in the advising of Deans, Provost, and President regarding student matters.

Administrative Responsibilities:

  • Manage Student Life front office area including greeting constituents both in person, on the phone and in email.
  • Recruit, hiring, training, schedule, and supervise student work-study for office projects. Oversee timesheet approvals for student work-study.
  • Communicate with multiple campus constituents in a professional, collaborative manner
  • Collect, sort, and process outgoing and incoming mail.
  • Manage budgetary items such as office and event supply ordering.
  • Manage communication from the Office of Student Life including but not limited to Weekly Willow newsletter, fliers, and bulletin board postings.
  • Oversee procedures and delivery of student services including remote room coordination, locker assignments and mailboxes.

Institutional Support:

  • Assist the Dean of Students in organizing university events that include Community Hour, Clap In/Out, New Student Orientation and Commencement; including scheduling events and facilities, working with external vendors and working with the Marketing department for advertising, website updates, and press releases as appropriate.
  • Assist the Dean of Students and Director of Student Success with long-term strategic planning. This includes developing long term departmental goals and collecting student services information for accreditation purposes.
  • Provide minute taking and clerical support at meetings as needed.
  • Process all student requests, maintaining student confidentiality and timely response in accordance with the Family Educational Rights and Privacy Act (FERPA).
  • Maintain compliance with student services federal and state laws, accreditation standards, and professional guidelines.
  • Collaborate with other departments to provide student referrals for inquiries, needs and requests.



Associates degree with three (3) years of related experience

A combination of education and experience may be taken into consideration based on the applicants’ credentials. A Bachelor’s degree is preferred.



  • $20 per hour Base Wage
  • Retirement Savings Plan
  • Dental insurance
  • Medical insurance
  • Health savings and flexible spending accounts
  • Paid time off
  • Vision insurance
  • Short-term and long-term disability
  • Life insurance
  • Tuition assistance



This in-person position will be based at our campus in Portland, Oregon.