POSITION DESCRIPTION

Provides excellent customer service and phone support for busy medical center. Responsibilities include medical appointment scheduling, patient registration, insurance data entry, patient check-in, cashiering, phone reception, and navigation of a complex scheduling system that encompasses over 40 medical providers and 200 medical students. Provides information about health center departments and services to patients, students, faculty, staff, and to the general public. Provides coverage for front desk and call center. Must be available to cover opening and closing shifts as assigned (opening shifts may start as early as 7:30am and closing shifts may end as late as 6:00pm Monday through Saturday).

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• First contact and primary representative for the campus and health centers. Effectively answers, screens, and routes calls using a multiple line system.
• Provides scheduling for a broad range of services, including acupuncture, naturopathy, primary care, reproductive health, physical medicine, minor surgery, IV therapy, laboratory tests, hydrotherapy, homeopathy, nutrition, and vaccines.
• Provides check-in services by promptly greeting patients as they arrive to the health center.
• Explains complex insurance and payment policies to a diverse population that includes students, staff, faculty, income-restricted patients, and patients with a broad spectrum of medical conditions.
• Provides cashiering services.
• Notifies patients regarding scheduling changes, including cancellations due to student/provider leave requests.
• Demonstrates a commitment to quality service. Works well as a team member and on independent projects as requested. Demonstrates excellent interpersonal communication skills while interfacing with all levels of the organization.
• Supports other departments as needed or requested by supervisor.

 

EDUCATION/EXPERIENCE

Three or more years of medical office experience OR customer service experience; or equivalent combination of education and experience. Electronic health records or EPIC experience preferred. Associates degree preferred.  Bilingual and Spanish speaking compensation.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be available to cover opening or closing shifts as assigned
• Ability to attend required trainings and meetings
• Must possess strong data entry and typing skills
• Ability to be calm and supportive in a fast-paced environment
• Demonstrated track record of confidentiality and diplomacy
• Ability to quickly learn and utilize clinic scheduling software
• Demonstrated track record as a collaborative team player
• Ability to adapt to workflow changes
• Must possess strong listening, problem-solving, and interpersonal communication skills
• Ability to handle a high volume of calls via multi-line phones in a professional manner
• Demonstrated commitment to quality service

 

 

PAY AND BENEFITS

• $20.00 – $21.00 an hour Base Wage
• Retirement Savings Plan
• Dental insurance
• Medical insurance
• Health savings and flexible spending accounts
• Paid time off
• Vision insurance
• Short-term and long-term disability
• Life insurance
• Tuition assistance
• 16 paid holidays including birthday
• 25% discount at NUNM Medicinary

 

 

This in-person position will be based at our campus in Portland, Oregon.