POSITION DESCRIPTION
This position is responsible for supporting EPIC users as the application expert, end user training and support person in on-site technical support for testing and for maintaining the university’s electronic medical records through OCHIN.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage and Support Epic:

• Learn the application in the NUNM setting to support staff, faculty, private practitioner and students.
• Assist in maintaining and updating Epic documentation.
• Serve as a member of the clinic’s IT Task Force to contribute to workflows, configuration/design decisions, and policy considerations as needed.
• Work with EHR Administrator in identifying opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes.
• Provide daily support to Epic applications users through troubleshooting, coaching, and consulting and refer issues that require additional assistance to NUNM’s IT Department or OCHIN’s Help Desk.
• Assist in updating and managing system master files.
• Assist in managing error queues, in basket pools, internal and OCHIN support tickets.
• Work collaboratively with faculty, lab staff and medicinary and in concert with established EHR processes on requests for additional labs, medications, diagnoses, and procedures to their preference lists through completion.
• Work collaboratively with faculty and in concert with established EHR processes on requests for additional system-level charting tools from the review process through follow-up communication to users.
• Collaborate with OCHIN in testing new features and upgrades prior to implementation.
• Attend monthly OCHIN meetings with peers for best practices, information sharing, and providing OCHIN PM/EMR/IT resources, continuous training, and sharpening of support skills.
• Attend other workgroups as appropriate – Integration, Claims, Reporting, Operations.
• Acts as part of a change network during system updates; communicates reasons for change and provides user coaching to ensure adoption.

Training:

• Plan, conduct and oversee the continuous planning and facilitation of training sessions staff, faculty, private practitioner and student trainings.
• Coordinate and provide all necessary training to new staff, faculty and students, issue ID and password, and provide support according to established processes.
• Attend clinical faculty meetings and provide system updates and training as needed.
• Coach the user through creating their own system utilities.
• Demonstrate outstanding interpersonal communications skills and adult teaching techniques.
• Provide competency/efficiency training for existing users.
• Oversee upgrade trainings in collaboration with OCHIN and manage test patients in training environment.
• Coordinate with clinic leadership and faculty to establish forums for interest-raising, problem-solving, or training topics, and provide expertise and any handouts to support the event.
• Collaborate and coordinate with OCHIN and NUNM support teams to translate learnings and experiences into documentation, training aides, newsletters or other materials appropriate for NUNM.

 

EDUCATION/EXPERIENCE
Bachelor’s degree from a four-year college and three (3) years of experience with electronic health/medical records and/or practice management preferred; or one year of adult learning/training experience; or equivalent combination of education and experience. 

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Familiarity with Epic software and naturopathic or Chinese medicine preferred.
• Knowledge of Word, Excel, PowerPoint, and troubleshooting skills are essential to perform this job successfully. Ability to use a scanning software and hardware is necessary.
• Demonstrated skills in writing and documentation of technical materials. Strong oral presentation skills.

 

PAY AND BENEFITS

• $25.00 an hour Base Wage
• Retirement Savings Plan
• Paid time off
• Short-term and long-term disability
• Tuition assistance
• 16 paid holidays including birthday
• 10% discount at NUNM Medicinary

  

This in-person position will be based at our campus in Portland, Oregon.