POSITION DESCRIPTION
This position provides front line customer service and data entry/management support for the Campus and the Office of Admissions. This position assists with the logistics of the day-to-day responsibilities, including fulfillment requests, coordinating inquiries, and supporting departmental initiatives and communications.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Office reception:

• Answer, screen, route and return calls using a multiple-line system.
• Greet callers professionally and courteously, and direct them to appropriate extensions as needed.
• Answer calls and emails from prospective students/applicants regarding the admission process, file status, mailings, admission guidance and instructions, and all other routing inquiries.
• Greet callers and campus visitors professionally and courteously, and direct them as appropriate.
• Collect, sort, and process outgoing and incoming mail.
• Order office supplies/equipment.
• Organize & maintain inventory of office publications, provide campus maps to visitors, etc.
• Provide parking passes to visitors

College Events Administration Duties:

• Schedule non-teaching activities during regular business hours, nights and weekends in the room-scheduling software.
• Inform Security, and others as needed, when events are scheduled outside regular business hours.
• Update the community bulletin board and website calendar.
• Assist in event setup, directing prospective students to activities, and cleanup for admissions events.

Communications and Recruitment:

• Assist in initial outreach to prospective students via phone, text and email.
• Provide schedules, information, and registration assistant for recruitment events to prospective students
• Mailings to prospective students, admitted students, health advisors, and faculty.

Admissions Duties & Data Management:

• Ensure accuracy of all applicant records and files to provide to Registrar each term start in coordination with the Dean of Enrollment Management and admissions team.
• Monitor prospect process flow through the CRM in coordination with Admissions team
• Complete student data entry with a high level of accuracy from various lead sources
• Coordinate the various aspects of application processing, including tracking outstanding requirements
• Coproduce reports (including the admissions dashboard), both routine and special, on prospective students using the CRM or other software.
• Maintain accurate records in CRM and hard files and regularly perform quality control checks on student files to assure compliance with institutional, state, and federal record-keeping provisions and compliance with current enrollment standards.

 

EDUCATION/EXPERIENCE

High School Diploma (or equivalent) and 1-2 years of experience in admissions and/or higher education; or an equivalent combination of education and experience.

CRM or SIS experience strongly encouraged.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills.
• Sophisticated skill in building interpersonal relationships; relates well to all kinds of people, listens, builds effective relationships, uses diplomacy and tact.
• Ability to coordinate the work of a group, solve problems and make decisions.
• Ability to organize people and activities.
• Ability to coordinate multiple schedules and tasks simultaneously.
• Ability to take initiative and work independently as well as with a team.
• Keen attention to detail.
• Strong technical and problem-solving skills.
• Ability to prioritize, and work well under pressure.
• Extremely organized.
• Ability to assess and report out project outcomes and identify opportunities for improvement.
• Highly skilled with project management solutions, WordPress, Adobe, PowerPoint, and/or other communication and presentation tools preferred.

 

PAY AND BENEFITS

• $20.60 – $22.15 an hour Base Wage
• Retirement Savings Plan
• Dental insurance
• Medical insurance
• Health savings and flexible spending accounts
• Paid time off
• Vision insurance
• Short-term and long-term disability
• Life insurance
• Tuition assistance
• 16 paid holidays including birthday
• 15% discount at NUNM Medicinary

 

This in-person position will be based at our campus in Portland, Oregon.